Privacy policy.
Grounded Health Co respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the ethical standards of Occupational Therapy Australia.
This policy outlines how we collect, use, store and protect your personal information.
Collection of Personal Information
Grounded Health Co collects personal information that is necessary to provide occupational therapy services and operate our business.
This information may include:
Name, address, phone number and email
Date of birth
Emergency contact details
Medical history and relevant health information
Information relating to Medicare, NDIS, DVA, or private health funds
Billing and payment information
Information provided through forms, emails or conversations
We generally collect this information directly from you when you:
make an enquiry or book an appointment
complete intake forms
attend assessments or therapy sessions
communicate with us via phone, email, or our website
In some cases, information may also be provided by other healthcare professionals involved in your care.
Why We Collect Your Information
We collect and use personal information to:
provide occupational therapy services
develop therapy plans and reports
communicate with you about appointments and services
liaise with other healthcare providers involved in your care (with consent)
process payments and claims through Medicare, NDIS, DVA, private health funds or insurers
meet legal and regulatory obligations
Disclosure of Personal Information
Grounded Health Co will not share your personal information with third parties unless:
you have given consent
it is necessary to provide your care (for example communicating with another health professional)
it is required by law or court order
We will never sell or trade personal information to marketing or third-party list companies.
Storage and Security
Grounded Health Co takes reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. This includes secure electronic record systems and restricted access to client information.
Personal information is retained only for as long as required under Australian health record legislation and will then be securely destroyed or de-identified.
Website and Cookies
When visiting the Grounded Health Co website, some information may be collected automatically through website analytics or cookies to help improve our services and website functionality.
Our website may contain links to external websites. Grounded Health Co is not responsible for the privacy practices of those sites.
Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.
Requests can be made by contacting Grounded Health Co directly. Identity verification may be required before information is released.
Data Breaches
If a data breach occurs that is likely to result in serious harm, Grounded Health Co will follow the Notifiable Data Breaches Scheme and notify affected individuals and the Office of the Australian Information Commissioner (OAIC)where required.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Grounded Health Co
Email: hello@groundedhealthco.com
Location: Wagga Wagga, NSW
Last updated: March 2026